The short version
1. Who we are
Jago Padel (“Jago”, “we”) provides online padel coaching: one-to-one video calls, clip reviews, structured video courses, a members’ community, and related services, through jagopadel.com. Contact: hello@jagopadel.com.
2. Accounts
You need an account to book a call, send a clip or post in the community. You must be at least 16, or have a parent or guardian hold the account for you. Keep your sign-in private; what happens under your account is yours. Give us a real name and a working email — it is how your coach reaches you and how invoices are addressed.
3. What we sell
Court Call. A thirty-minute one-to-one video call with a coach, built around clips you send beforehand. Choosing a time is a request; it is not confirmed, and you owe nothing, until the coach accepts it. One call per booking.
Membership. A monthly arrangement: four Court Calls a month, unlimited clip reviews, private messages with your coach, and every course the day it lands. Calls reset on the first of the month and do not roll over. You can stop at any time; the current month runs to its end.
Courses. Structured video lessons, sold per course and yours to keep for as long as Jago operates. A course marked “coming soon” is not for sale until it is not.
Fitness. A month of physical coaching: a four-week programme written by hand around what you play and what you have to train with. Sold in three tiers, and the tier is what you are buying — Plan is written from your written answers with no calls; Plan & call adds a fifteen-minute call before it is written; Coached adds a fifteen-minute call at the end of the month and messages through it, answered within one working day. Sold one month at a time, and it does not renew, so there is nothing to cancel. Not open yet — nothing is sold and no request is accepted until it is.
Pro. A membership with the fitness month inside it — everything in Membership, plus the fitness month, on one price and one invoice. Monthly, and you can stop whenever you like; the current month runs to its end. It opens when the fitness month does.
Free clip review. Every account may submit one clip a month for a written review at no charge. We aim to answer within a few days; it is not guaranteed.
4. Prices and payment
Prices are shown in the currency you choose. Prices are set for each region. You can view them in any currency, but what you pay is decided by the country your card or wallet was issued in — if those differ, the total is re-priced to that region before anything is charged.
Payment is by bank transfer against an invoice we issue once a coach has confirmed. The price on that invoice is the price at the moment you asked, and it does not change after it is issued even if the list price does. Transfer the exact amount shown; the final digits are how we recognise your payment. A call is settled before it starts.
Promotional pricing, including the founders’ offer, is available for the period and to the number of people stated alongside it, and may be withdrawn at any time. A price you have already been invoiced at is not affected.
5. Moving, cancelling and refunds
Moving a call. Message your coach as soon as you know. More than 12 hours out, they will move it if they can. Inside 12 hours they may not be able to, and the call may be counted as taken.
Cancelling before payment. Withdraw a request at any time before you pay and nothing is owed.
Refunds. If we cancel a confirmed call, you are refunded in full or given a replacement time, your choice. If you miss a paid call without notice, it is not refunded. Membership is not refunded for part of a month, but stops at the end of the month you cancel in. A fitness month, once it is being sold, is refunded in full up until the programme is sent — or, on the tiers that have one, up until the first call happens — and not after, since by then the work is done. Courses, being digital content you can open immediately, are not refundable once accessed. Anything else, write to us — we would rather sort it than argue.
6. Your clips and posts
You keep ownership of anything you upload. You give Jago and its coaches a licence to store, view and use it for the purpose you sent it — reviewing it, replying to it, showing it in the community if you marked it public. Public posts are visible to other members; private ones to you and the coaches only. Do not upload footage of people who have not agreed to appear in it.
We may remove anything that is abusive, off-topic, unlawful or that we reasonably think does not belong, and may close accounts that keep doing it. Coaches’ replies, course material and everything else we make remain ours; you may use it for your own practice and not republish it.
7. Coaching is coaching
Our coaches are experienced players and coaches, not medical professionals. Physical training carries risk. Follow advice within your own limits, stop if something hurts, and talk to a doctor before starting a programme if you have any condition that makes that sensible. We are not responsible for injury arising from how you choose to train.
8. Reviews and draws
Only members who have had a confirmed Court Call may review one, and one review per call. From time to time we run a draw among members who left a review that month; the prize and the rules are published wherever the draw is offered. We may hide a review that breaks the community rules; we never edit one.
9. Availability and changes
We aim to keep the site up and will tell you about anything that affects a booking. We may change these terms; the date at the top moves when we do, and continuing to use the site after that means you accept the change. Material changes to what you have already paid for will be told to you directly.
10. Liability
Nothing here limits what cannot be limited by law. Beyond that, our liability to you for anything arising from these terms or the service is capped at what you have paid us in the twelve months before the claim.
11. Law
These terms are governed by the laws of the Republic of Indonesia, where Jago is based. If something goes wrong, tell us first; most things are fixed with an email.
See also our Privacy Policy.